Boutique Travel Services – Terms & Conditions

1. Agency Role

Boutique Travel Services acts solely as a retailer and intermediary for travel services provided by independent third-party suppliers including, but not limited to, airlines, tour operators, cruise lines, hotels, transfer companies, and excursion providers.

All travel services are subject to the terms and conditions of the travel supplier(s) providing those services. These supplier terms will appear on your invoice, confirmation, and/or electronic travel documents and form part of your travel contract.

By confirming a booking with Boutique Travel Services and it’s subsidiaries, you acknowledge and agree to the applicable supplier terms and conditions.

2. Quotes and Pricing

All travel quotes are subject to change and availability until confirmed with a deposit or full payment.

Prices may change due to factors including but not limited to:

  • supplier pricing updates

  • exchange rate fluctuations

  • fuel surcharges

  • government taxes or fees

A booking is considered confirmed only once payment has been received and the services have been secured with the supplier.

3. Deposits and Payments

All deposits are 100% non-refundable once processed.

Deposit amounts vary depending on the travel supplier and product booked. Certain travel products may require higher deposits or full payment at time of booking.

Taxes are always subject to change until final payment has been made.

Final payment dates are determined by the travel supplier and will be stated on your invoice. In many cases this will be within 45-60 days prior to departure. Failure to make payment by the due date may result in automatic cancellation of the reservation and the application of cancellation penalties.

No travel documents will be issued until full payment has been received and processed.

4. Changes and Cancellations

All cancellations must be submitted in writing to Boutique Travel Services.

Most change or cancellation requests are not permitted by most travel suppliers within 3-7 days of departure.

All bookings are subject to the cancellation and change penalties imposed by the travel supplier(s) involved in your reservation.

In addition to supplier penalties, Romantic Planet Vacations may charge a service fee of $50 per hour for administrative work required to process changes, cancellations, or rebookings.

Supplier penalties may include loss of deposit, partial payment, or full payment depending on the supplier’s policies and timing of cancellation. Please refer to your quote, invoice, booking website or travel documents for these specifics or contact us.

5. Travel Insurance

Travel insurance is strongly recommended for all travelers. If you have not yet purchased travel insurance, you can do so at [CLICK HERE].

Travel insurance may provide coverage for:

  • trip cancellation

  • trip interruption

  • medical emergencies

  • travel delays

  • baggage loss

Boutique Travel Services offers travel insurance options and strongly encourages clients to contact us to purchase appropriate coverage.

If you choose to decline travel insurance, you acknowledge that you may be personally responsible for cancellation penalties, medical expenses, or other travel-related losses.

Insurance Claims: Boutique Travel Services does not have a role in your insurance claim with the third party insurance company. Please follow the steps as detailed on your insurance policy.

6. Travel Documentation & Entry Requirements

It is the sole responsibility of the traveler to ensure that they have all required documentation for travel.

This includes but is not limited to:

  • valid passports

  • visas

  • vaccination certificates

  • transit or entry permits

  • health or customs documentation

Most countries require that passports be valid for at least six (6) months beyond the traveler’s return date and may also require a minimum number of blank passport pages.

Travelers must also ensure they meet entry requirements for all destinations and transit/layover countries on their itinerary. Please refer to these helpful resources –

https://travel.gc.ca/travelling/advisories

and

https://apply.joinsherpa.com/travel-restrictions

Boutique Travel Services shall not be responsible for denied boarding, denied entry, missed travel services, or additional costs resulting from passport or documentation issues.

7. Health Requirements and Government Travel Advisories

Travelers are responsible for ensuring they meet all health, vaccination, testing, and entry requirements applicable to their destination and any transit countries.

Requirements may change at any time without notice.

Travelers are encouraged to consult official government travel resources prior to departure, including:

  • Government of Canada Travel Advisories

  • Destination country immigration or health authorities

Boutique Travel Services is not responsible for any disruption, denial of boarding, quarantine requirements, or additional expenses resulting from government regulations, health requirements, or travel advisories.

8. Supplier Schedule Changes

Travel services are provided by independent suppliers and may be subject to schedule changes, equipment changes, or itinerary modifications.

Airlines, cruise lines, tour operators, and other suppliers reserve the right to modify or cancel services.

Boutique Travel Services is not responsible for supplier-initiated changes, including but not limited to:

  • flight schedule changes

  • aircraft substitutions

  • hotel changes

  • itinerary changes

  • supplier cancellations

Please double check your flight status on the airline’s website within 24 hours of departure. If a supplier initiated change or cancellation occurs, please follow their instructions as per their mobile app, at the check-in or customer service counter of the said supplier or by calling their customer service support line. In cancellation circumstances, most suppliers are mandated to provide you a refund or replacement service of equal value but only they can control this. It is important to connect with them in this resolution.

9. Responsibility and Limitation of Liability

Boutique Travel Services acts only as an agent for independent travel suppliers and does not own, operate, or control the services provided by those suppliers.

Boutique Travel Services assumes no liability or responsibility for any injury, loss, accident, delay, inconvenience, property damage, or expense resulting from the acts, omissions, or negligence of any travel supplier.

This includes but is not limited to:

  • transportation providers

  • hotels or accommodations

  • cruise lines

  • tour operators

  • excursion providers

  • third-party service companies

Travelers participate in all travel activities at their own risk.

10. Force Majeure

Boutique Travel Services shall not be liable for failure or delay in performance resulting from circumstances beyond our control including but not limited to:

  • natural disasters

  • weather conditions

  • pandemics

  • government actions

  • strikes or labour disputes

  • acts of war or terrorism

  • transportation disruptions

In such circumstances, all refunds and compensation will be subject solely to the policies of the travel supplier involved.

11. Credit Card Payments and Chargebacks

By providing a credit card for payment, the traveler confirms they are an authorized user of the card and approve Boutique Travel Services and/or it’s travel supplier partners to process payment for the travel services requested.

Credit card payments are processed to secure travel services with third-party suppliers on the traveler’s behalf.

Travelers agree not to initiate chargebacks or payment disputes for services that have been confirmed, ticketed, or provided in accordance with the agreed booking terms and the supplier’s policies.

In the event of an unjustified chargeback or payment dispute, the traveler agrees to be responsible for all costs associated with the recovery of funds, including administrative costs, supplier penalties, and legal or collection expenses where applicable.

12. Group Bookings

Group bookings, including destination weddings and special event travel, may be subject to additional supplier terms and conditions. This may include the requirements of a minimum number of passengers (usually 10) to pay in full in order to qualify for the discounted group rates and group benefits and that the entire group reservation needs to be paid in full before the travel supplier will release any travel documents for anyone in the group.

Group contracts provided at time of booking will govern deposits, cancellations, and payment schedules for those reservations.

13. Acceptance of Terms

Payment of a deposit or final payment constitutes acceptance of these Terms and Conditions as well as the terms and conditions of the travel supplier(s) associated with the booking.

14. Governing Law

These Terms and Conditions shall be governed by the laws of the Province of Ontario, Canada.

Any disputes arising from travel arrangements made through Boutique Travel Services shall be resolved within the jurisdiction of the courts of Ontario.